Archive for April 2019
Baseball & Boardrooms: What The St. Louis Cardinals Can Teach Us About Business Strategy
Spring is in the air and the 2019 MLB season is well underway. As a native St. Louisan, I am a Cardinals fanatic. Some of my most memorable springs were spent in “Busch Stadium II” and “Busch Stadium III” where I even worked one season. Spring brings back fond memories of new beginnings and possibilities…
Read MoreThe Two-Step in Customer Service Mergers
In Texas, everyone must go through the rite of passage of learning the Texas Two-Step. And if you are like me, born and raised in the Lone Star State, you learn quickly that a basic guide to mastering the dance is to move in a “quick-quick-slow-slow” rhythm. This approach of “quick then slow” turns out…
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