Metre22 Case Study

How a consumer finance company designed a technology platform to boost its rocket growth (and strengthen customer experience).   A new consumer finance company was doing a lot of things well. It was doubling originations year-over-year and adding merchant partners at a rapid pace. It was using first-rate underwriting analytics and offering excellent customer service.…

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On the Pitch Fall 2019

CLICK HERE TO DOWNLOAD YOUR COPY OF ON THE PITCH   LETTER FROM THE EDITOR _____________ Welcome to On the Pitch, a regular publication of our consulting firm, Metre22, containing insights, points of view and thought provoking perspectives on all things strategy, technology and leadership. At Metre22, our folks love business and business success. It…

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The Two-Step in Customer Service Mergers

In Texas, everyone must go through the rite of passage of learning the Texas Two-Step. And if you are like me, born and raised in the Lone Star State, you learn quickly that a basic guide to mastering the dance is to move in a “quick-quick-slow-slow” rhythm. This approach of “quick then slow” turns out…

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